Shipping, Payment & Returns FAQ

Where do you ship?

At this time, Watts Art Studio ships within Canada and the USA only. We are currently unable to ship to P.O. Box addresses.

If you are located outside Canada or the USA and are interested in purchasing artwork, please contact:

Graham Watts
Phone: (604) 200-0170
Email: art@grahamwatts.art

How much does shipping cost?

Shipping costs are calculated based on the size, weight, and destination of the artwork. Your shipping address and postal code will be used at checkout to determine the final shipping cost.

What forms of payment do you accept?

We currently accept:

  • Visa

  • Mastercard

  • American Express

  • Apple Pay

  • Google Pay

  • PayPal

Is it safe to use my credit card on Watts Art Studio?

Yes. Payments made through our website are processed using secure, industry-standard payment technology designed to help protect your personal and payment information.

Do I need to be home when my order arrives?

Most orders are shipped through Canada Post. In some cases, packages may be left at your door if no one is available to receive them. For higher-value artwork, a signature may be required for added security.

If the carrier determines it is unsafe to leave the package, a delivery notice may be left with instructions for pickup. Canada Post may hold your parcel at a nearby outlet for a limited time.

How long will it take to receive my order?

In most cases, orders arrive within 12 to 15 business days from the date of purchase. Expedited shipping options may also be available at checkout.

Can I track my order?

Yes. Once your order has shipped, you will receive an email confirmation with your tracking number and a link to the courier’s website so you can monitor delivery progress.

If you have any questions about your shipment, please contact art@grahamwatts.art.

Do you ship internationally?

At this time, we only offer shipping within Canada and the USA. If you are located outside these regions and are interested in purchasing artwork, please contact us directly at art@grahamwatts.art.

What is your return policy?

Due to the nature of original artwork, commissioned work, custom pieces, and limited-edition products, all sales are final, unless an item arrives damaged, defective, or incorrect.

What if my artwork arrives damaged?

Please inspect your order as soon as it arrives. If your artwork is damaged in transit, defective, or you received the wrong item, please contact art@grahamwatts.art within 7 days of delivery.

To help us review your claim quickly, please include:

  • your order number or proof of purchase

  • clear photos of the item

  • clear photos of the packaging

  • a brief explanation of the issue

Once the issue has been reviewed, we will provide next steps. Depending on the situation, this may include a replacement, refund, or another appropriate resolution.

Are returns accepted?

Returns are accepted only if approved in advance. Items sent back without prior approval may not be accepted.

If a return is approved, the item must be returned in its original condition, unused, unaltered, and in its original packaging where possible.

Who pays for return shipping?

Unless the return is due to damage, defect, or an error on our part, return shipping costs are the responsibility of the customer.

For approved returns, a tracked shipping method is strongly recommended so the return can be verified upon delivery.

How are refunds handled?

If a refund is approved, it will be issued to your original payment method after the returned item has been received and inspected, where applicable.

Please allow 3 to 10 business days for the refund to appear, depending on your financial institution or payment provider.

Do you offer exchanges?

Exchanges may be offered only in limited circumstances and only if the requested replacement is available.

If you would like to request an exchange, please contact art@grahamwatts.art before returning anything.

Are custom or commissioned pieces eligible for return?

Please note that commissioned artwork, custom pieces, and certain one-of-a-kind original works may not be eligible for return or exchange unless they arrive damaged or incorrect.

What happens if shipping is delayed?

While every effort is made to ship orders promptly, delivery times may vary depending on the shipping carrier and destination. Delays caused by the carrier do not automatically qualify an order for refund or return.

Need help?

If you have any questions regarding your order, shipping, or return eligibility, please contact:

Email: art@grahamwatts.art